Shipping & Delivery
We aim to get your products to you as soon as possible!
We process and ship orders Monday through Friday excluding weekends and holidays from 10am to 6pm. Shipping times vary but most orders ship within 1-2 business days of the order being placed. All in stock orders ship immediately. Orders containing more than one item may ship in multiple packages and may ship on different dates. An email with tracking number will be sent after the order has been shipped. The cost of shipping will not be refunded in case of returns or exchanges. Please do not hesitate to contact regarding any special shipping requests or changes that need to be made.
Menina Step is not responsible for shipping delays caused by third party companies such as USPS.
Returns & Exchanges
Menina Step is happy to offer free returns for a full item refund to your original form of payment for all eligible items. Return must be within 7 days of receipt. Returned items must be in their original conditions – unworn and undamaged, with tag still attached, and original packaging if applicable.
To return your item, you should mail it to: 7700 SW 138 Terrace, Miami, Florida 33158
If you are a gift recipient and need to make a return, we will issue a refund in the form of Menina Step on line store credit for any future purchases, if your items(s) is eligible for a return. Please note that some of our items are final sale. All sale items are final sale (we will do just size exchanges)